- How do I place an order?
You can visit our website, browse the products, select the items you’re interested in, click “Add to Cart,” and follow the prompts to complete the checkout process. - What are the payment methods?
We accept a variety of payment methods, including:
Credit cards (Visa, Mastercard, American Express)
Debit cards
Other common electronic payment methods
- When will my order be shipped?
We typically process and ship within 1-3 business days of order confirmation. The actual delivery time depends on your location and the shipping method you selected. - Can I track my order?
Yes, once your order ships, you will receive an email with a tracking number that you can use to track the package on our shipping partner’s website. - If I’m not satisfied with my purchase, how do I request a refund?
You can request a refund within 7 days of receiving your product. Please ensure the item is in unused condition and contact us at laura@escoffie.com to submit your refund request, providing your order number and the reason for the refund. - Who pays for return shipping?
Return shipping is the customer’s responsibility, unless we sent the wrong item or there is a product quality issue. - Can I exchange my purchase?
We currently do not offer direct exchanges. If you would like to exchange your product, please request a refund according to our refund policy and place a new order.
- How can I contact customer service?
You can contact us via the following:
Phone: +1 719-646-5933
Email: laura@escoffie.com
Address: 2440 DUNWOOD CT NUM 2440, COLORADO SPRINGS, CO 80920
- What is the product warranty?
Our products generally do not come with a warranty. However, if you have any quality issues, please contact customer service immediately and we will do our best to resolve the issue.
- Do you ship internationally?
We do. If you are ordering internationally, please review our shipping page.
- Can I modify or cancel my order?
Once you place your order, we will process it as quickly as possible. If you wish to modify or cancel your order, please contact customer service via email as soon as possible. However, please note that once an order has been processed and shipped, it cannot be modified or cancelled.
- How do I manage my account?
You can manage your account by clicking the “Login” link at the top of the website to update your personal information, view your order history, and manage subscriptions.
Thank you for your support of Escoffie LLC! If you have any further questions, please feel free to contact us.