Thank you for choosing Escoffie LLC! We want you to be satisfied with your purchase. If for any reason you are not satisfied with your product after receiving it, we offer a 7-day refund policy. Please read the following terms carefully:
- Refund Policy
You can request a refund within 7 days of receiving your product.
The product must be unused and include the original packaging, tags, and all included accessories.
When requesting a refund, please include your order number and reason so our team can better assist you. - How to Request a Refund
By Email: Please email laura@escoffie.com with the subject line “Refund Request” and include your order number and reason for the refund.
Processing Time: We will process your refund request within 3 business days of receiving your request. Refunds will be processed via your original payment method and typically arrive within 5-10 business days, depending on your bank or payment provider.
- Return Process
Please return your product securely by packaging it according to the instructions we provide. Return shipping is the customer’s responsibility, unless we sent the wrong item or the product is defective. - Circumstances Not Eligible for Refunds
The following circumstances are not eligible for refunds:
Refund requests for items older than 7 days.
Items that are used, damaged, or lost.
Unauthorized refund requests.
- Exchange Policy
We currently do not offer exchanges. If you would like to exchange your product, please request a refund according to our refund policy and place a new order. - Contact Us
If you have any questions or need further assistance, please contact us at the following:
Company Name: Escoffie LLC
Address: 2440 DUNWOOD CT NUM 2440, COLORADO SPRINGS, CO 80920
Phone: +1 719-646-5933
Email: laura@escoffie.com
Thank you for your support of Escoffie LLC. We look forward to continuing to provide you with quality products and services!